The retail industry faces evolving security threats that endanger profitability, safety, and customer trust. Recent data shows a 19% increase in shoplifting in 2024, while only 2% of shoplifters are caught. Retailers also experience losses from fraudulent returns and cargo theft. In 2022, Massachusetts retailers lost over $1.6 billion of revenue to theft.

These challenges demand proactive strategies to safeguard stores, employees, and customers and contend with threats like organized crime and shoplifting.

This article highlights three emerging security threats retail businesses must watch for, backed by the latest statistics, along with actionable steps to mitigate them.

1. Rising shoplifting rates

   Shoplifting is one of the most pervasive threats to retailers. Research from Capital One Shopping revealed that shoplifting incidents rose 19% in 2024. Economic pressures and increased foot traffic in stores have contributed to the surge. This uptick affects retailers of all sizes, leading to lost revenue, strained resources, and increased stress on employees. It also represents millions of dollars of lost tax revenue for the state.

   What to do:
   Surveillance systems are a proactive way to combat shoplifting. A team member can monitor cameras in real time and flag suspicious behavior for human intervention, or, recorded footage can be used to resolve theft incidents after the fact. Pairing these systems with clearly displayed anti-theft signage can help deter potential thieves. Additionally, train employees to recognize theft attempts and establish protocols for safely addressing incidents. Increasing your staff presence within your retail space will also help deter potential shoplifters.

2. Organized retail crime (ORC)

   ORC involves coordinated groups systematically targeting retail stores to steal large quantities of merchandise, often high value items like electronics. These sophisticated operations often resell stolen goods through various channels, including online marketplaces. According to the National Retail Federation, ORC incidents increased about 57% between 2022 and 2023. The surge in ORC has led to significant financial losses and poses safety risks to employees and customers.

   What to do:
   Enhanced video surveillance is key to reducing ORC-related theft. Retailers can also help combat ORC by working with local law enforcement to track incidents and share information and strategies to help reduce this type of theft.

   Employee training is also helpful for mitigating and tracking incidents of retail theft. Even if an employee cannot safely intervene in a theft incident, having them notice the signs of ORC and report details on the incident can help in forming strategies to combat future theft.

3. Supply chain security gaps are a threat to retail businesses

   A 2024 report from Overhaul showed a 49% increase in cargo theft in the first half of 2024. Most thieves targeted electronics shipments, undoubtedly due to their high resale value. Often these incidents are linked to ORC efforts, and target warehouses and transport vehicles. But, even small-scale retailers with a single warehouse or local distribution network should take note given the financial losses at stake.

   What to do:
   Evaluate your existing supply chain to identify potential vulnerabilities and address them. Ensure you have an access control system in place at your warehouse and retail locations so you know who is coming and going. Use real time monitoring to surveil your business locations and set up camera alerts if suspicious activity is detected.

   Working with your suppliers and distributors to develop a security plan is also wise. When everyone is on the same page regarding risks and mitigation strategies, you will be better equipped to reduce theft and losses.

Theft is a frustrating reality of running a retail business. Staying informed about the latest threats to retail businesses enables you to take proactive measures to mitigate losses and protect your employees and customers. Learning about the latest security technology will help you leverage your security system for maximum protection.

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