Security/Privacy Policy (Effective as of March 24, 2025)

 

Company Overview

American Alarm and Communications is a full-service security integrator. We sell, install, service, and monitor Fire, Intrusion, Video, and Access Control security protection systems. We are based in Massachusetts and currently operate in Connecticut, Massachusetts, New Hampshire and Rhode Island.  Our website can be found at https://americanalarm.com (“Website”).

Privacy Policy

American Alarm and Communications, Inc., has created this privacy policy in order to demonstrate our commitment to the privacy of our customers and Website visitors, as well as our own employees and third-party service providers.

Information Collection and Usage

Customers

American Alarm and Communications, Inc. may request certain information from our customers during sales, enrollment or customer service calls in order to provide our services and products as their vendor such as their name, company name, address, phone number and email address.  Certain sensitive financial information, including credit or debit card numbers or bank account numbers, are collected only through a secure third-party vendor website and are maintained by that vendor for American Alarm and Communications, Inc.  The Website also makes available a variety of options by which customers can seek information and guidance on the current and potential additional services, such as Blog Subscribe, Evaluation, Ask an Expert, Sign/Sticker requests, Alarm Response, Advance Signal and Contact Us. Customer information that may be collected via these options (with some fields optional) consists of customer name, physical address, email address, phone number, FAX number, Company name, security type needed, questions/comments, sticker/sign counts and instructions, form recipient routing, how they heard about American Alarm and Communications, application help checkbox, data team reach out checkbox, control panel status/brand, site type, services needed checkboxes and 1-5 contact additions (each with the same name, address and contact information as above).

American Alarm and Communications, Inc. uses the collected information held by it or its secure third-party vendor to set up accounts for customers and their respective companies. We may also use the information to contact customers to further discuss their interest in additional services and products.  Customers and customer visitors to the Website regarding potential options for additional services may automatically be subscribed to some or all of our email newsletters as part of the set-up process. All customers and customer visitors can choose to opt out from receiving our newsletters. Customer and customer Website visitor information will not be shared or distributed by us except in cases where those third-party vendors are necessary to provide emergency services and products to our customers (e.g., police, ambulance and/or fire dispatch) or for third- party vendor maintenance and improvements to the Website.

All financial and billing information collected by American Alarm and Communications, Inc. or its third-party vendor is used to enroll and invoice customers for their usage of American Alarm and Communications, Inc. products and services.

As noted above, American Alarm and Communications, Inc. uses a third-party vendor for credit card processing. This intermediary is solely a link in the distribution chain, and is not permitted to store, retain, or use the information provided except for the sole purpose of credit card processing. As your vendor American Alarm and Communications, Inc. shall:

• Establish and maintain procedures to protect the security and confidentiality of such information in its possession.
• Protect against any anticipated threats or hazards to the security or integrity of customer information in its possession.
• Protect against unauthorized access to (both physically and electronically maintained information) or use of such information that could result in substantial harm to customers in its possession.
• Undertake reasonable investigations to confirm the reasonableness of the security practices of its third-party vendor.

 

Non-Customer Website Visitors

American Alarm and Communications, Inc. presently does not allow any customers or Website visitors to post information on the Website. Visitors (including customers) can view pages, blog and other posts on the Website, and search the Website via keyword.  Visitors and customers may use the forms discussed in this Privacy Policy to seek information and guidance on the current and potential additional services offered by American Alarm and Communications, Inc. or its third-party service providers.

 

Links & Use of Cookies

American Alarm and Communications, Inc. and the Website may make materials available in blog posts and on the Website that may contain links to other websites. American Alarm and Communications, Inc. is not responsible for the privacy practices of other websites. We encourage our users to be aware when they leave the Website or follow links in American Alarm and Communications, Inc. materials to read the privacy statements of every website, particularly those that collect sensitive personal information. This Privacy Policy applies solely to information collected by American Alarm and Communications, Inc. and the Website.

American Alarm and Communications, Inc. may use “cookies” or similar items to collect, store and aggregate data about or usage and browsing patterns on the Website. A “cookie” is a small text file containing a random and unique alphanumeric identifier that we transfer to your computer’s hard drive through your web browser (unless you set your browser to reject cookies) that enables our systems to recognize your browser. Other similar items (such as a web beacon, data tag or image tag) may be used by which a small section of code that is embedded in Website pages that allows us to check that a user or visitor has viewed the page. We do not use cookies or similar items to store any personal information about our customers or Website visitors.

American Alarm & Communications, Inc. reserves the right to offer options on the Website to limit use of cookies and similar items. Additionally, on most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because, if you do so, it may hinder the performance of, and adversely affect your experience on, the Website.

Changes to this statement

American Alarm and Communications, Inc. reserves the right to periodically update and make changes to this Privacy Policy at any time. If we do this, we will post the changes on the Privacy Policy link to the American Alarm and Communications, Inc. webpage, and will disclose the date of last change on this first page of this Privacy Policy.